PortionSnap Support
PortionSnap is a private calorie and macro tracker. Your food log stays on your iPhone. There is no account to recover.
Common questions
- Restore Premium — On the paywall, tap Restore Purchase while signed into the Apple ID you used to subscribe.
- Cancel Premium — iPhone Settings → Apple ID → Subscriptions → PortionSnap Premium. Cancel at least 24 hours before the period ends to avoid the next charge.
- Photo scan isn’t working — Confirm camera permission in iPhone Settings, use a clear well-lit photo, and review the detected food or Nutrition Facts before saving. Manual logging remains available.
- Delete my data — In the app, use Profile to export or delete your log. Because there is no cloud account, deleting the app also removes local data unless you use iCloud on that device.
Contact
For other issues, use Report a Problem on the PortionSnap App Store page, or the support option in Profile.